| Event Date | Summary |
|---|---|
| The Arbutus Cloud upgrade is nearly complete. Administrators are handling the final steps, but no further API, Dashboard, or VM disruptions are expected. | |
| Update March 26 2021 The incomplete configuration of the failed services, has been restored entirely and API access should now work again with no issues. | |
| Due to an incomplete configuration of an internal cloud service, api access might be dysfunctional for some projects. | |
| UPDATE March 23 04:15 PDT: The control plane portion of the upgrade procedure is complete, and dashboard and API services have been re-enabled for user access. The short network outages of individual compute nodes required to complete the compute node portion of the upgrade will proceed as planned between now and March 26; please see the original message below for more details. |
| Service | Incident status | Start Date | End Date |
|---|---|---|---|
| Arbutus | Closed |
Arbutus Cloud – Outage for Upgrade, March 23-26 2021
UPDATE: The upgrade process is now complete, and all cloud services are fully available. -- The Arbutus Cloud will undergo a maintenance window to upgrade the cloud infrastructure software. This upgrade will require a complete outage of the dashboard and API services from 11:00AM EDT on March 23rd, 2021 to 11:00AM EDT on March 24th, 2021. The upgrade will also require short network outages of less than 10 minutes for each Virtual Machine hosted in the Arbutus Cloud during the period from 11:00AM EDT on March 24th, 2021 to 11:00AM EDT on March 26th, 2021. While network connectivity may be interrupted, affected VMs are not expected to go down or reboot as a result of the upgrade. This outage will also be communicated on the Compute Canada Status site, https://status.computecanada.ca – please refer to that site to view any updates to this message or changes that may arise during the course of the maintenance work. If you have any questions or concerns, please contact the Compute Canada Cloud National Team: [email protected] - Cloud National Team --- Des travaux de maintenance sont prévus pour la mise à jour de l‘infrastructure logicielle du nuage Arbutus. Entre le 23 mars 11 h HAE et le 24 mars 2021 11 h HAE, les travaux nécessiteront la mise hors service complète du tableau de bord et des services API . Entre le 24 mars 11 h HAE et le 26 mars 2021 11 h HAE, il y aura une brève interruption du réseau (moins de 10 minutes) pour chacune des instances sur Arbutus. Nous ne prévoyons pas que les instances touchées devront être redémarrées. Vous pouvez consulter la page d’état des systèmes https://status.calculcanada.ca pour connaître les détails sur cet arrêt de service. Si vous avez des questions, veuillez écrire à l'équipe nationale des services infonuagiques de la fédération Calcul Canada à [email protected]. L'équipe nationale des services infonuagiques
Updated by Jeff Albert on