| Event Date | Summary |
|---|---|
We continue to try and locate the root cause for some of the issues with storage. We thank you for your patience while we work through the various systems. |
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We’ve identified a performance issue with one of our file servers and are actively working to resolve it. We will update the ticket every hour or as changes occur. |
| System | Incident status | Start Date | End Date |
|---|---|---|---|
| Cedar | Open | No closed date |
Filesystem problem - Problème de système de fichiers
We've recently identified issues with the file system performance and stability of our storage servers, which has caused intermittent delays and hangs. Our team is actively addressing the problem and working toward a solution.
As the storage hardware is reaching the end of its lifecycle, we are seeing an increase in error rates. This may lead to temporary disruptions while we transition to a new and more reliable system. We understand this can be frustrating, and we appreciate your patience during this time. Our goal is to minimize any impact on your work, and we’ll keep you updated as we progress with the hardware replacement.
If you experience issues lasting longer than one hour and this outage notice hasn’t been updated, please feel free to submit a support request so we can investigate promptly.
Thank you for your continued support as we work to improve the system.
Updated by James Peltier on